Returns, Refunds & Cancellations Policy
At Tessa's Bayside, we aim to provide a transparent and straightforward shopping experience.
1. Return Period
Eligible items may be returned within 30 days of delivery, subject to the conditions below.
2. Conditions for Returns
An item is eligible for return if:
- It is unused, unworn, and undamaged
- It is in its original condition
- All original labels and packaging are intact
- The return request is submitted within the return period
- The return is pre-authorized by our customer service team
Trying on items for fit (as in a retail store) is permitted.
If there are visible signs of wear, washing, or damage, a reduction in value may be applied.
3. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 30 days of delivery so we can review and resolve the issue as quickly as possible.
To submit a report, please email info@tessabayside.com with:
- Your order number
- Clear photos of the item and the original packaging
- A short description of the issue
Eligible claims submitted within this timeframe may qualify for a replacement, partial refund, store credit, or another appropriate resolution, depending on the circumstances and the evidence provided.
4. Items Excluded from Returns
Returns are not accepted for:
- Items with broken hygiene seals
- Personalized or custom-made products
- Items damaged through improper use
Underwear, shapewear, and bras are non-returnable if the hygiene seal has been removed.
5. Return Shipping
Returns should be sent to our Melbourne location after approval from our customer service team.
The return address will be provided once the return request has been approved.
6. Return Address
Returns must be sent only to the return address provided by our customer service team after approval.
7. How to Start a Return
To request a return, please email info@tessabayside.com with:
- Your order number
- The item(s) you wish to return
- The reason for return
- Clear photos (required for damaged or defective items)
- Your full name and shipping address
You will receive instructions within 24 business hours (Monday–Friday).
8. Order Cancellations
Orders may be cancelled within 30 minutes of purchase.
Once processing has begun, cancellation requests are no longer guaranteed and may be refused depending on the status of the order.
After delivery, a return may be requested in accordance with this policy.
9. Refunds
Once your return has been received and inspected:
- You will be notified of the outcome
- Approved refunds are issued to the original payment method
- Please allow 5–10 business days for the refund to be finalized by your bank or payment provider
10. How Discounts Work When You Return Items
If your order included a promotional discount (such as bundle deals, Stack & Save, or buy-more-save-more offers) and you return part of your order, your refund may be adjusted.
Discounts are recalculated based on the items you keep, not the items originally purchased.
Example:
If you return items and no longer meet the conditions of the promotion, the discount is removed and your refund is recalculated accordingly.
Refunds are always based on the final qualifying order value after returns.
Discounted or final sale items are not eligible for a standard return. Depending on the circumstances, they may qualify for a partial refund or store credit at our discretion.
11. Store Credit
In certain cases, Store Credit may be offered at our discretion.
Store Credit is non-refundable and can only be issued once per order.
12. Failed Delivery or Incorrect Address
If an order is returned due to an incomplete or incorrect address provided at checkout:
- We may arrange a redelivery once the parcel arrives back at our warehouse and the correct address is confirmed, or
- Offer store credit as a gesture of goodwill, depending on the condition of the returned items
If the returned items are not in their original condition, a reduction in value may apply.
13. Policy Updates
Tessa's Bayside reserves the right to update or modify this policy at any time.
Changes take effect immediately upon publication on our website.
14. Contact Information
If you have any questions, our support team is happy to assist.
📧 Email: info@tessabayside.com
📍 Melbourne, VIC, Australia