Shipping Policy

At Tessa's Bayside, we place great importance on clear, transparent, and reliable delivery.

Below you will find all the important information about our delivery areas, processing times, and shipping procedures.

1. Delivery Area

We currently deliver to Australia only.

Orders from other countries cannot be processed at this time.

2. Delivery Address

Your order will be shipped to the delivery address provided during checkout.

Please ensure all details are complete and correct, as incorrect or incomplete addresses may lead to delays or returns.

3. Order Processing Time

All orders are processed within 1 business day.

(Valid Monday–Friday, excluding public holidays.)

Orders received on weekends or public holidays will be processed on the next working day.

4. Shipping Time

Once processed, your order will be shipped through our logistics network.

The average delivery time within Australia is:

3–4 business days

(Monday–Friday)

Shipping time may vary due to:

  • Seasonal demand
  • Logistics or transport capacity utilisation
  • Public holidays
  • Severe weather conditions
  • High order volume during promotional events

5. Total Estimated Delivery Time

Total delivery time includes:

  • Processing time: 1 business day
  • Shipping time: 3–4 business days

→ Estimated total: approximately 4–5 business days from the date of purchase.

Please note:

These are estimates. External factors may affect delivery times.

Our logistics team continuously monitors all shipments.

6. Shipping Costs

Shipping is completely free on all orders.

There are no additional shipping or handling fees.

7. Secure Payment Options

We offer secure, SSL-encrypted payment methods:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay

All payments are processed securely through our payment service provider.

8. Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation with your tracking link.

You can track your delivery at any time via our Track Your Order page.

Please note:

Tracking updates often appear 1–3 business days after the package has been dispatched.

9. Failed Delivery or Incorrect Address

If delivery is not possible due to an incorrect or incomplete address:

  • The package may be returned to us
  • We will contact you to clarify the issue
  • We may offer redelivery or another suitable solution

Please check your delivery address carefully at checkout.

10. Delivery Confirmation

Once a package has been marked as delivered by the delivery service, the delivery is considered complete.

If the package cannot be found, we will gladly assist you in contacting the shipping provider and investigating the matter.

11. Contact

If you have any questions or need further assistance regarding your order or delivery, please reach out to our customer service team.

📧 Email: info@tessabayside.com

📍 Melbourne, VIC, Australia